ADM-261 NEW DUMPS FREE | ADM-261 EXAMINATIONS ACTUAL QUESTIONS

ADM-261 New Dumps Free | ADM-261 Examinations Actual Questions

ADM-261 New Dumps Free | ADM-261 Examinations Actual Questions

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Tags: ADM-261 New Dumps Free, ADM-261 Examinations Actual Questions, Certification ADM-261 Exam, Exam ADM-261 Registration, Valid ADM-261 Guide Files

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is a highly sought-after certification for professionals who want to demonstrate their expertise in administering the Salesforce Service Cloud platform. ADM-261 exam is designed to test the skills and knowledge required to configure and manage the Service Cloud, including its various features, functions, and tools. Candidates who pass ADM-261 exam are recognized as certified Service Cloud Administrators, which can help them stand out in the competitive job market.

Salesforce ADM-261 (Service Cloud Administration) certification exam is designed for professionals who want to demonstrate their expertise in managing and administering Salesforce Service Cloud. ADM-261 exam validates the skills and knowledge required to configure and maintain the Service Cloud functionality, as well as implement various service solutions to meet business needs. The ADM-261 Exam covers a wide range of topics, including case management, knowledge management, service contracts, entitlements, and service analytics.

Salesforce ADM-261 is a certification exam that evaluates a professional's ability to administer Service Cloud applications in Salesforce. Service Cloud Administration certification is designed for Salesforce administrators, consultants and developers who work on configuring the Service Cloud application, providing customer support and managing the customer data in Salesforce. The ADM-261 certification exam covers various topics related to Salesforce Service Cloud, including configuring and managing the Service Cloud Console, implementing automation, managing data, and handling cases.

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Salesforce Service Cloud Administration Sample Questions (Q85-Q90):

NEW QUESTION # 85
Universal containers is migrating from classic knowledge to lightning knowledgeusing the lightning knowledge migration tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

  • A. Upload the files as documents, then relate them to the migrated articles.
  • B. Use the lightning knowledge migration tool and choose "include files".
  • C. Post thefiles to the chatter feed on each article.
  • D. Use the files related list on each article to add files to your articles.

Answer: D


NEW QUESTION # 86
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields.
What tool should a consultant recommend to implementthis requirement?

  • A. Process Builder
  • B. Visualforce custom page
  • C. Salesforce Console for Service
  • D. Auto launch flow

Answer: C


NEW QUESTION # 87
The contact center at universalcontainers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers

  • A. Customer community
  • B. Knowledge base
  • C. Service cloud console
  • D. Automatic call distribution

Answer: A,B


NEW QUESTION # 88
UniversalContainers' contact center manager needs to measure the following metrics:
* Agent productivity
* Customer satisfaction
Which report should a consultant recommend? (Choose 2)

  • A. Average handle time
  • B. Escalation rate
  • C. Average speed to answer
  • D. First contact resolution

Answer: A,D


NEW QUESTION # 89
Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

  • A. Report displays # of articles associated to data categories during past 2 months
  • B. Report that displays # of newarticles created during the past 2 months
  • C. Create a report that display the # of articles searched during the past 2 months
  • D. Report that displays # of cases with articles attached during the past 2 months

Answer: C,D


NEW QUESTION # 90
......

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